Privacy Policy

At Wing Snob, we are deeply committed to protecting your privacy and ensuring that your personal information is handled in a safe, responsible, and transparent manner. This Privacy Policy explains how Wing Snob ("we," "us," "our," or "the Company") collects, uses, discloses, retains, and protects information about you when you visit our website at wingsnob-new.rest, place orders, interact with our services, or otherwise engage with us online or in person.

By accessing or using our website, mobile platform, or any related services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with the terms set forth herein, please discontinue use of our services immediately.

This Privacy Policy is governed by applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant federal and state consumer protection statutes.

1. About Wing Snob

Wing Snob is a food service business operating in the United States. We provide customers with food ordering, delivery coordination, catering inquiries, and related dining services through our website and associated platforms.

2. Information We Collect

We collect various categories of information about you depending on how you interact with Wing Snob. The categories below describe the types of data we may gather:

2.1 Personal Identification Information

When you create an account, place a food order, sign up for our newsletter, participate in promotions, or contact us for support, we may collect personal information that identifies you as an individual, including:

• Full name
• Email address
• Phone number
• Billing and delivery address (street, city, state, ZIP code)
• Username and password (for registered accounts)
• Profile photo or avatar (if voluntarily provided)
• Dietary preferences or food allergy information (if voluntarily submitted)
• Any other information you choose to provide when communicating with us

2.2 Payment and Transaction Information

When you place an order or complete a purchase through our website, we collect transaction-related information necessary to process your payment. This may include:

• Credit or debit card type and last four digits
• Billing address associated with the payment method
• Order history, including items purchased, quantities, and order totals
• Transaction timestamps and confirmation numbers

Please note that complete payment card numbers are processed by our trusted third-party payment processors and are not stored on our servers. We use industry-standard encryption to protect payment data during transmission.

2.3 Usage and Behavioral Data

We automatically collect certain information about how you interact with our website and services, including:

• Pages visited, links clicked, and time spent on each page
• Search queries entered on our website
• Items added to cart, wish lists, or order history
• Referral URLs and exit pages
• Date and time of each visit
• Session duration and frequency of visits

2.4 Device and Technical Information

We collect technical information about the devices and software you use to access our services, such as:

• IP address
• Browser type and version
• Operating system and device type (desktop, mobile, tablet)
• Screen resolution
• Unique device identifiers
• Language settings
• Network provider and connection type

2.5 Location Information

If you use location-based features such as delivery address detection or nearby restaurant location services, we may collect your approximate or precise geographic location, subject to your device permissions. You may disable location sharing at any time through your device or browser settings.

2.6 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior and preferences on our website. For more detailed information, please refer to Section 9: Cookie Policy of this document.

2.7 Communications Data

When you contact us via email, phone, or online forms, we retain records of those communications, including the content of messages, timestamps, and any attachments you may provide. This helps us resolve your inquiries efficiently and improve our customer service.

2.8 User-Generated Content

If you submit reviews, ratings, comments, or other content on our website, we collect and store that content along with your associated account information.

3. How We Use Your Information

Wing Snob uses the information we collect for a variety of legitimate business purposes. Specifically, we use your data to:

3.1 Provide and Manage Our Services

• Process your food orders and deliver confirmation notifications
• Manage your customer account and preferences
• Coordinate delivery or pickup arrangements
• Respond to customer service requests and support inquiries
• Facilitate refunds, credits, and dispute resolutions

3.2 Improve and Personalize Your Experience

• Analyze how customers use our website to identify improvements
• Tailor content, menu recommendations, and promotional offers to your preferences
• Conduct A/B testing and user research to enhance our platform
• Develop new features, menu items, and service offerings based on usage patterns

3.3 Marketing and Communications

• Send you promotional emails, special offers, loyalty rewards, and newsletters (with your consent where required)
• Notify you about new menu items, seasonal specials, and limited-time promotions
• Deliver targeted advertisements based on your browsing and purchase history
• Conduct surveys and gather feedback to improve our food and services

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected].

3.4 Security and Fraud Prevention

• Detect, investigate, and prevent fraudulent transactions and unauthorized access
• Monitor for suspicious activity and enforce our Terms of Service
• Verify your identity when required for account security purposes
• Protect the rights and safety of our customers, employees, and the public

3.5 Legal and Regulatory Compliance

• Comply with applicable federal and state laws and regulations
• Respond to lawful requests from government authorities or court orders
• Maintain records required for tax, accounting, and audit purposes
• Enforce our legal agreements and rights

3.6 Business Analytics and Research

• Generate aggregate, anonymized statistical reports about website traffic and customer behavior
• Measure the effectiveness of our marketing campaigns
• Conduct internal research and business intelligence analysis

4. How We Share Your Information

Wing Snob does not sell your personal information for monetary compensation. However, we may share your data with certain categories of third parties as described below:

4.1 Service Providers and Business Partners

We work with trusted third-party companies that perform functions on our behalf, including:

• Payment processors — to securely handle credit card and digital payment transactions
• Delivery and logistics partners — to coordinate food delivery to your location
• Email and SMS marketing platforms — to distribute promotional communications
• Analytics providers (e.g., Google Analytics) — to analyze website traffic and user behavior
• Cloud hosting and IT service providers — to store data and maintain website infrastructure
• Customer support platforms — to manage and resolve service inquiries

These service providers are contractually obligated to use your information only as instructed by Wing Snob and in accordance with applicable privacy law. They are prohibited from using your data for their own independent purposes.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or government investigation
• Protect and defend the rights or property of Wing Snob
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of our services or the public

4.3 Business Transfers

In the event that Wing Snob is involved in a merger, acquisition, asset sale, reorganization, or bankruptcy proceeding, your personal information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our website before your personal information becomes subject to a different privacy policy.

4.4 Aggregated and De-Identified Data

We may share aggregated or anonymized information that does not reasonably identify you with third parties for marketing, research, or business analysis purposes. This data cannot be used to identify individual users.

4.5 With Your Consent

We may share your information with other third parties when you have given us explicit consent to do so, such as when you participate in a joint promotion or referral program.

5. Data Security

Wing Snob takes the security of your personal information seriously. We implement a combination of technical, administrative, and physical safeguards to protect your data against unauthorized access, disclosure, alteration, and destruction.

5.1 Security Measures We Employ

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Sockets Layer (SSL) or Transport Layer Security (TLS) protocols.
• Secure Payment Processing: Payment transactions are handled by PCI-DSS compliant payment processors. We do not store full credit card numbers on our systems.
• Access Controls: Access to personal information is restricted to authorized Wing Snob personnel and service providers who need the information to perform their roles.
• Password Security: Account passwords are stored in hashed, salted form and are never stored in plain text.
• Regular Security Audits: We periodically review and update our security practices to address new threats and vulnerabilities.
• Data Minimization: We collect only the information necessary for the purposes described in this Privacy Policy.

6. Your Privacy Rights

Depending on your state of residence, you may have specific legal rights regarding your personal information. Wing Snob respects and honors these rights. Below is a summary of rights available to U.S. consumers, particularly California residents under the CCPA/CPRA:

6.1 Right to Know and Access

You have the right to request that we disclose what personal information we have collected about you, the sources from which it was collected, the purposes for which it is used, and the categories of third parties with whom it has been shared. Upon a verified request, we will provide this information free of charge, up to twice per year.

6.2 Right to Correction

You have the right to request that we correct inaccurate personal information that we maintain about you. Once we receive and verify your request, we will use commercially reasonable efforts to correct the identified inaccuracies.

6.3 Right to Deletion

You may request that we delete personal information we have collected from you, subject to certain exceptions permitted by law. We may deny your deletion request if retaining the information is necessary to:

• Complete the transaction for which the information was collected
• Detect and protect against fraudulent or illegal activity
• Comply with a legal obligation
• Exercise or defend legal claims

6.4 Right to Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format, where technically feasible, so that you may transfer it to another entity.

6.5 Right to Opt Out of Sale or Sharing

Under the CCPA/CPRA, you have the right to opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising purposes. While Wing Snob does not sell personal information in the traditional sense, if we engage in activities that constitute "sharing" under California law, you may exercise your right to opt out by contacting us at [email protected].

6.6 Right to Limit Use of Sensitive Personal Information

California residents have the right to limit the use and disclosure of sensitive personal information (such as precise geolocation, health-related data, or financial account details) to purposes strictly necessary to provide the requested services.

6.7 Right to Non-Discrimination

Wing Snob will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge you different prices, or provide you with a lesser quality of service because you exercised your rights under applicable privacy law.

6.8 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please submit your request using one of the following methods:

• Email: [email protected] (Subject line: "Privacy Rights Request")

We will acknowledge receipt of your request within 10 business days and respond substantively within 45 days. If additional time is needed, we will notify you and may extend the response period by an additional 45 days as permitted by law. You may be required to verify your identity before we process your request.

7. Data Retention

Wing Snob retains personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general retention guidelines are as follows:

Once the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data management protocols.

8. Children's Privacy

Wing Snob does not knowingly collect, use, or disclose personal information from children under the age of 13 in violation of the Children's Online Privacy Protection Act (COPPA). Our website is not directed at minors, and we do not intentionally design our services to attract users under 18 years of age.

If we discover that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take immediate steps to delete that information from our records. If you believe that a child has provided us with personal information without appropriate consent, please contact us immediately at [email protected].

Parents and guardians are encouraged to monitor their children's internet usage and to help enforce this Privacy Policy by instructing their children never to provide personal information through our website without parental supervision and consent.

9. Cookie Policy

Wing Snob uses cookies and similar tracking technologies to enhance your experience on our website, remember your preferences, and analyze traffic patterns. This section provides a brief overview of our cookie practices.

9.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to remember your actions and preferences over a period of time, so you don't have to keep re-entering information each time you return to the site.

9.2 Types of Cookies We Use

9.3 Managing Your Cookie Preferences

You can control or delete cookies at any time through your browser settings. Please note that disabling certain cookies may impact the functionality of our website and your ability to use certain features such as saving your shopping cart or staying logged in. For detailed instructions on managing cookies in your specific browser, please consult your browser's help documentation.

Additionally, you can opt out of analytics cookies provided by Google Analytics by visiting Google's opt-out page. For interest-based advertising, you may opt out through the Network Advertising Initiative or Digital Advertising Alliance opt-out tools.

10. International Data Transfers

Wing Snob is a United States-based business and primarily processes your personal information within the United States. Our servers, databases, and service providers are predominantly located in the United States.

If any of our third-party service providers process your data in countries outside the United States, we take steps to ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable law. Such safeguards may include:

• Standard contractual clauses approved by relevant data protection authorities
• Contractual agreements requiring the recipient to maintain data security standards equivalent to those applied in the United States
• Ensuring that the third-party country has been recognized as providing adequate protection for personal data

By using our services, you understand and acknowledge that your personal information may be transferred to and processed in the United States or other countries where data protection laws may differ from those in your jurisdiction.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Wing Snob. This Privacy Policy applies solely to our website and services. We are not responsible for the privacy practices of third-party websites, and we encourage you to review the privacy policies of any third-party sites you visit.

The inclusion of a link to a third-party site on our website does not constitute an endorsement of that site or its privacy practices.

12. California Residents — Additional Rights Under CCPA/CPRA

If you are a California resident, you are entitled to specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), effective January 1, 2023. These rights include those described in Section 6 of this Privacy Policy, as well as the following:

12.1 Categories of Personal Information Collected

In the preceding 12 months, Wing Snob has collected personal information in the following categories as defined by the CCPA:

• Identifiers (name, email address, IP address)
• Commercial information (order history, products purchased)
• Internet or other electronic network activity information (browsing behavior on our site)
• Geolocation data (delivery address or approximate location)
• Inferences drawn from personal information (food preferences, customer profile)

12.2 Shine the Light Law

California Civil Code Section 1798.83, known as the "Shine the Light" law, permits California residents to request information about whether we disclose personal information to third parties for their direct marketing purposes. To make such a request, please contact us at [email protected].

12.3 Authorized Agent

California residents may designate an authorized agent to submit a privacy rights request on their behalf. To do so, the authorized agent must provide written authorization signed by you, or a copy of a power of attorney executed pursuant to California Probate Code Sections 4000–4465. We may require you to verify your identity directly even if you use an authorized agent.

13. How to File a Complaint with a Data Protection Authority

If you believe that Wing Snob has violated your privacy rights or has not adequately addressed your concerns, you have the right to file a complaint with the appropriate regulatory authority.

13.1 California Residents

California residents may file a complaint with the California Privacy Protection Agency (CPPA), which is the state agency responsible for enforcing the CPRA:

• Website: cppa.ca.gov
• Mailing Address: California Privacy Protection Agency, 2101 Arena Blvd, Sacramento, CA 95834

13.2 Federal Consumer Protection Complaints

Consumers across the United States may file a complaint with the Federal Trade Commission (FTC) regarding unfair or deceptive business practices:

• Website: ftc.gov
• Complaint Portal: reportfraud.ftc.gov

We encourage you to contact us directly before filing a complaint, as we are committed to resolving any privacy concerns in a fair and timely manner.

14. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. As such, our website does not currently respond to DNT browser signals. However, you can use the cookie management tools described in Section 9 to limit data collection.

15. Changes to This Privacy Policy

Wing Snob reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or technological developments. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website homepage
• Send an email notification to registered account holders (where required by law)

Your continued use of our website or services after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of how we protect your information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to contact us. We are committed to addressing your inquiry promptly and transparently.

When contacting us about a privacy matter, please include your full name, email address associated with your account (if applicable), and a detailed description of your inquiry or request. This will help us identify your records and respond to you as efficiently as possible.

We aim to respond to all privacy-related inquiries within 10 business days of receipt.

This Privacy Policy was last reviewed and updated on July 1, 2026. All rights reserved. Wing Snob — wingsnob-new.rest.